Internet Privacy Policy
Introduction
This Privacy Policy describes how The Agency ("we," "us," or "our") collects, uses, and protects the personal information you provide when you visit our website or use our services. We are committed to safeguarding your privacy and complying with applicable data protection laws, including the Data Protection Act of 2018 in the UK.
-
Information We Collect
1.1 Personal Information We may collect the following types of personal information:
- Name, address, email address, and phone number.
- Financial information for processing payments.
- Information provided during property inquiries or applications.
- Communication preferences and feedback.
1.2 Cookies and Similar Technologies
We use cookies and similar technologies to enhance your browsing experience and collect information about your usage of our website. This information may include:
- IP address
- Device information
- Browser type
- Pages visited
- Date and time of visits
Use of Information
2.1 Providing Services We use your personal information to:
- Facilitate property inquiries, applications, and transactions.
- Communicate with you regarding your inquiries, appointments, or property-related matters.
- Provide customer support and address your concerns.
- Send you updates, newsletters, and promotional materials with your consent.
2.2 Website Optimization We use cookies and similar technologies to:
- Analyse website traffic and user behaviour.
- Customize your website experience.
- Improve our website's functionality and performance.
- Personalise content and advertisements based on your preferences.
2.3 Legal Obligations
We may process your personal information to comply with legal obligations, such as preventing fraud, meeting regulatory requirements, or responding to law enforcement requests.
Information Sharing and Disclosure
3.1 Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our website and providing services. These providers are obligated to maintain the confidentiality and security of your information.
3.2 Legal Compliance and Protection
We may disclose your personal information if required by law or if we believe it is necessary to:
- Comply with legal obligations or regulatory authorities.
- Enforce our Terms of Service.
- Protect the rights, property, or safety of our company, customers, or others.
Cookie Policy
4.1 What are Cookies?
Cookies are small text files that are placed on your device when you visit our website. They are widely used to make websites work more efficiently and provide a better browsing experience.
4.2 Types of Cookies
We use the following types of cookies on our website:
- Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They enable basic functions such as page navigation and access to secure areas of the website.
- Analytical/Performance Cookies: These cookies help us analyse how visitors use our website, allowing us to improve its performance and functionality.
- Functional Cookies: These cookies allow the website to remember your preferences and provide enhanced features and personalized content.
- Advertising/Tracking Cookies: These cookies are used to deliver relevant advertisements to you and track the effectiveness of our marketing campaigns.
4.3 Managing Cookies
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of our website.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will securely delete or anonymise your information when it is no longer needed.
Your Rights
You have certain rights regarding your personal information, including the right to:
- Access and receive a copy of the personal information we hold about you.
- Correct any inaccurate or incomplete personal information.
- Request the deletion of your personal information, subject to legal requirements.
- Object to or restrict the processing of your personal information.
- Withdraw consent for marketing communications at any time.
Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please note that no data transmission over the internet or storage system is completely secure.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated version will have an effective date indicated.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
The Agency Real Estate England Limited
Address: 5 Penta Court, Station Road, Borehamwood, Hertfordshire WD6 1SL
We will respond to your inquiries as soon as reasonably possible.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.